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Warranty and shipping policy

1. Warranty purposes of the company:

Create a difference in customer care and commitment to bring customers quality products and after-sales service thoughtful when buying at Standard Viet.
Support and increase the value of incentives for customers when using the product.
2. Scope of application:

Target: Customers purchase Vitenda products.
Region: The whole system of agents across the country.
Not applicable for corporate customers.
3. Product change policy:

Products are distributed by Viet Standard Technology Joint Stock Company.
The name, serial number / imei of the product must match the information on the invoice.
The product must be sealed with the manufacturer’s seal.
Not applicable for return of goods – refund of product.
In case of lack of the above conditions, the policy of changing products will not apply. Products are only guaranteed under Vietnamese Standards.
Only replace defective product, do not change parts attached to the product.
4. Conditions not to change products:

Except for cases such as # 3 above
Products damaged by natural disasters, fires, floods, lightning strikes, insects and animals. Place the machine in dirt, wet weather and high temperatures, with mold, rust, corrosion, oxidation.
Customers cause defects such as deformation, cracks, damage …
The product is installed, maintained, used incorrectly according to the manufacturer’s instructions.
The product is changed, repaired by a technician who is not part of the company’s warranty center.
5. Regulation on the change of products:

Make 1 change of product (same model, same color, same capacity, ..).
In cases where the products are exchanged, customers may switch to other products of the same type and value equal to or greater than the value of the original products. If the value of the new product is higher than the value of the original product, the customer pays the difference.
In case accessories come with faulty equipment change only.
6. Shipping:

Free to customers in the city of Hanoi but not more than 15km from the address of the company.
For customers outside the province or some other places. We will transport to the garage as required by customers or can choose payment form ship cod …

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