For customers in the region Tp.HN, you can directly contact the return / exchange – on ap lioa – transformer lioa – on ap standa – transformer standa – at the office of the Company at the address Son Dong – Hoai Duc – Hanoi . Service time: 8:00 to 17:30 the day from Monday to Saturday, excluding Sundays and holidays here.
You can make free change delivery within 10 days after receiving the products ordered at the company. The products shall renew returns must be intact, with no signs of used and intact stamps, labels, raw belt initial conditions (unless the product is defective or damaged during shipping). In addition, to carry out change to pay, the customer must also keep the purchase receipt in the company.
Change delivery processes are executed when the package was completed at the company’s warehouse. We will take the next steps to check the quality of products and conduct return / exchange or refund your request and as specified in Section II of this policy.
I. CASES change delivery
1. Change pay according to customer demand
All items purchased from the Company can be refunded within 10 days of receipt of goods (unless specified else). We only accept returns for products modified intact initial conditions, and purchase invoices at the company & product unused, including:
- Intact packing and packaging are not dented tear.
- Full of parts, details, accessories.
- Stamps / warranty card, stamp trademarks, technical guidelines and the accompanying gift (if any), etc … must also complete and intact.
- Dirt, scratches, breakage, damage, bad odors or signs of past or through the use laundry detergent.
Note: These products do not meet the exchange pay above conditions will be automatically sent back to the address information registered under your orders.
2. Change the pay is not due to subjective customer
2.1. Delivery breaks, wrong or missing content:
The company encourages customers to check the status of the outside of the container and the product before payment to ensure that goods are delivered right type, quantity, color orders and status outside unaffected (breakage / scratch). If this is the case, please reject the goods and / or report to customer support (customer service) so that we can plan for timely treatment. (Please note these further checks as trial products can only be accepted after the order is paid in full).
In cases where the customer has paid, receiving and then detect the goods breaks, incorrect contents or missing goods, please contact support customers of the Company to be our support support the next steps as return / exchange or return the product to your missing …
After 48 hours from the date you receive the goods, the Company may refuse to support the complaint in accordance with the above content.
2.2. Delivery technique faulty
When you have a problem with the order in the company, please perform the following steps:
- Step 1: Test yourself on how to use the products and operations are guided in the “Instruction Manual” comes with each product (if any).
- Step 2: You contact the customer service department to notify the status of the product. Here, the customer care staff will collect information and connect with the warranty department to resolve issues related to the product to the customer error.
- Step 3: Within 10 days after receipt of goods, if the product you purchase is confirmed from parts product warranty that the technical error, customers will be solved barter as prescribed of the company.
According to our experience, more than half of the finished product for reasons of technical error after checking the technical parts are rated the product in perfect conditions of use. So to save time and convenient for you, please read carefully the user manual or contact direct consultation with department of customer care to ensure that the product has been assembled, connected and correct operation before shipment of the company.
